Carrier-neutral means DCS Global does not own or favor any specific network provider. You choose from 40+ carriers and cloud on-ramps in the facility, and we provision cross-connects to any of them: ypically same day.

Cabinet and cage deployments can typically be provisioned within 5–10 business days. Private suite buildouts depend on scope but are usually 30–90 days from contract execution.

Our SLA covers power delivery to your cabinet and cooling to the facility floor. If we fail to meet the SLA, you receive service credits. The SLA does not cover customer-owned equipment or network provider outages. Specific SLA terms, including uptime targets and financial remedies, are defined in the service agreement.

Yes. Our high-density zones support 20–30+ kW per cabinet with in-row cooling and rear-door heat exchangers. We can also accommodate liquid cooling for specialized GPU clusters.

Our facilities maintain SOC 2 Type II, PCI-DSS, and HIPAA-eligible environments. We can provide audit reports and compliance documentation to support your own certification requirements.

A cross-connect is a physical cable connection between your equipment and another customer or carrier within the same colocation facility, nabling direct, private connectivity without going through the public internet. Cross-connects are typically 1G, 10G, or 100G fiber connections. Pricing varies by facility: $50–$300/month for a standard cross-connect, plus a one-time installation fee of $100–$500. In carrier-neutral facilities, cross-connects to multiple carriers provide redundant internet access and competitive pricing. DCS Global helps clients design their colocation connectivity architecture to minimize cross-connect costs while meeting redundancy requirements.

A meet-me room (MMR) is a shared space within a colocation facility where multiple carriers and network providers terminate their networks, nabling customers to connect to any carrier in the facility via a cross-connect. Carrier-neutral facilities with large MMRs provide the most connectivity options and competitive pricing. Facilities with only one or two carriers limit your options and negotiating leverage. When evaluating colocation providers, the number of carriers in the MMR and the cross-connect pricing are critical factors.

Remote hands is a service provided by the colocation facility where their staff performs physical tasks in your cage or rack on your behalf: rebooting servers, swapping cables, installing equipment, reading console output. Remote hands is essential when your own staff cannot be on-site quickly enough to respond to an incident. Most colocation providers offer remote hands at an hourly rate ($100–$300/hour) or as part of a managed services package. DCS Global also provides remote hands services as part of our managed services offering.

Colocation SLAs typically cover: power availability (99.999% = 5 minutes downtime/year), cooling availability, network availability (if the provider offers connectivity), and physical security. Key questions: What is the financial remedy for SLA breaches (service credits)? Are credits automatic or do you have to claim them? What events are excluded (force majeure, customer-caused outages)? Is the SLA measured at the facility level or your specific cage? DCS Global reviews colocation contracts and SLAs on behalf of clients and negotiates improvements before signing.