Critical Infrastructure Emergency? Call now: +1 (916) 304-1535 — Emergency dispatch available 24/7/365
Contact DCS Global
Submit an Infrastructure Inquiry
Most infrastructure conversations start with a vendor pitch. Ours starts with your problem. Describe your infrastructure challenge, your timeline, and your constraints — and we will give you a direct assessment of what needs to happen and whether DCS Global is the right firm to do it.
Submit an Inquiry
Fields marked * are required. A DCS Global engineer reviews every submission.
The Engagement Process
What Happens After You Contact DCS Global
The first conversation should be a diagnostic, not a sales call. We will ask direct questions, give direct answers, and tell you clearly what we think — including when the answer is that you need a different kind of partner.
Inquiry Review
A senior DCS Global engineer, not a sales representative, reviews your inquiry. Emergency infrastructure events receive immediate response via our 24/7 line.
Discovery Call (30–60 min)
We review your requirements, timeline, and compliance obligations. An NDA is available before any technical discussion. No proposal pressure on the first call.
Infrastructure Assessment
For qualified engagements, DCS Global conducts an on-site infrastructure assessment, documenting current state, quantifying risk, and identifying the gap between your requirements and your reality.
Fixed-Price Proposal
Based on the assessment findings, DCS Global delivers a fixed-price proposal with defined scope, schedule, named engineers, and documented deliverables. You know the cost before work begins.
Response Commitments
Contractual Response Commitments — Not Best Efforts
A clear picture of your infrastructure challenge, an honest assessment of the options available to you, and a specific recommendation for the next step — whether that is a formal assessment, a design engagement, or a referral to a firm better suited to your needs.
24/7/365 NOC Coverage
DCS Global's NOC is staffed by certified infrastructure engineers around the clock — not a help desk that escalates to engineers during business hours.
Global Field Dispatch
Field engineers available for on-site response across North America, Latin America, Europe, Asia-Pacific, and the Middle East. Emergency dispatch within contractual SLA windows.
Contractual SLA Guarantees
Response time commitments are contractual — backed by service credits if DCS Global fails to meet them. We stand behind our commitments.
Monthly Performance Reporting
Every managed services client receives a monthly performance report documenting SLA adherence, incident history, and infrastructure health metrics.
Contact DCS Global — Frequently Asked Questions
What to expect when you reach out to DCS Global.