RealAlert™

RealAlert™ is a real-time point-of-service error identification tool. It works in tandem with your existing registration system. It alerts the patient access staff of errors made in the registration process allowing the registrar to make corrections at the point-of-service before the bill drops. We have a repository of pre-existing business rules and edits available and we work with each client to outline any custom rules associated with your operation. All of these features are available without changes to your existing registration system!

If you want to take control of registration accuracy and its impact on the revenue cycle, let us work with you to optimize performance, accuracy and accountability in your patient access operation.

Features

• Real-time alert on the registrar’s desktop
• Identifies error relevant to key indicators for clean claim submissions
• Pre-defined rules and edits available
• Additional and/or custom edits are included
• Works in tandem with all registration system using Healthcare Industry Standard HL7 version 2.2 and above
• Links to reports allowing management to track and trend errors and focus education and training
• Audit trails available for specific values showing all errors made by patient access staff
• HIPAA compliant

Benefits

• Error identification and correction at the point-of-service
• Promotes education and accountability registration of staff
• Pinpoints training opportunities in patient access
• Increases efficiency and quality of work for front-end employees
• Assist with performance management
• Takes a pro-active approach in education and accountability for registration accuracy
• Improves clean claim rates by alerting staff of errors made prior to bill drop
• Reduces denials, re-bills and re-work performed by business office staff