Plano, Texas - January 31, 2019
Serve as point person between clients and higher support levels.
Provide technical assistance on client specific issues, coordinate resolutions, offer educational assistance, provide status updates to the client, notify client of issue resolution and obtain client concurrence of acceptable solution.
Ability to collaborate with different teams to oblige client requests.
Initiate client issue tracking as well as maintain client correspondence and issue updates with the necessary tools available.
Escalate issues as needed to higher level support resources while remaining the client point of contact and manage the communications and expectations of the client.
Identify sales opportunities for upgrading client account offerings.
Application Knowledge:SQL experience with queries, stored procedures, reporting services a must.Vb Script, ASP.Net, MS SQL Server, Microsoft Word, Excel, Outlook
About DCS Global
DCS Global provides software and solutions to help healthcare providers maximize revenue and reduce inefficiencies throughout the revenue cycle. The company's innovative platform iPAS (Integrated Patient Access Solutions) is designed to enhance reimbursement and collection early on in the revenue cycle by increasing the quality of patient registrations, maximizing point of service payments, and using cloud-based technology to facilitate electronic collaboration between the patient, provider, and payer. With over 200 hospitals using its solutions, including large and small systems, academic medical centers, independents, and physician groups, DCS Global is uniquely positioned to improve the revenue cycle for all healthcare providers.
Please email your resume and salary requirements to Email Us for consideration
Compensation: competitive based on level/years of experience